A wise man once said that you can have the best team in the business, but they’re worth nothing if they’re not motivated.That wise...
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About the Author
Graeme Alexander
Graeme Alexander is a Senior Content Specialist at Lightspeed. He has over 15 years of experience in the hospitality industry, including front of house, back of house, management, and ownership. He writes about his time spent on the front line.
More from this author
Graeme Alexander is a Senior Content Specialist at Lightspeed. He has over 15 years of experience in the hospitality industry, including front of house, back of house, management, and ownership. He writes about his time spent on the front line.
To say that Bluebonnet walked a rocky road to where they find themselves today would be an understatement. Seldom has a venue worn...
Who doesn’t love an underdog?Modern times have painted these figures as timid, unsure yet plucky little scamps who face adversity...
The hospitality industry is home to a myth or two. I blame this on the media’s penchant for romanticism.But still, you can’t do...
Twenty five years is a long time to be in any business. It’s an entire generation’s time on this planet.But 25 years in hospitality?...
If you’re a person who, like me, prefers to relax in a place that’s hidden away from the chaos of the surrounding world, then there’s...
For years a battle has been raging in the offices of many hospitality businesses, and there are two sides with much the same goals,...
If the movies are to be believed, a life in hospitality is equal parts grit and glamour.They’ll show that spark of brilliance in...
Do you remember 2019?If, like many, that seems like an age ago and you’ve long replaced any of the good memories with thoughts of...
Staffing costs are usually amongst the higher end of the scale when it comes to the costs of running a venue. General wisdom dictates...
Sometimes there are drinks that rarely show up on a menu but are still ordered every day in bars and restaurants (and even some cafes)...
I’ve written about customers before.About how I never really warmed to most of mine, and about how I know that we need them more...
Depending on where you live, there are four seasons in a year (shoutout Arctic Circle for bucking that trend). These seasons can be...
Ah, Anzac Day.The Easter long weekend’s antipodean cousin — a day of solemn remembrance, day-drinking and unregulated gambling.And...
Hospitality marketing can be a mysterious old beast. To some, it seems as though they have long since tamed such a beast and the promotion...
Customer loyalty is something every business owner strives to achieve, and it can be a tricky thing to gain. For some, it comes easily...
All up, I owned my own cafe for just over four years before I sold it.When I opened it with my wife it was the culmination of our dream...
If there’s anything I’ve learned from my years spent in this wonderful country, it’s this: Australians love a public holiday.And...
Last time out I touched on the little judgments that go through your barista’s head when you order your coffee—those involuntary...
What does your coffee order say about you?If your headspace is anything like mine, this will be a question that you’ve asked yourself...
Let me ask you a question: if you had a time machine, what would you go back and change?I know what I’d do. I’d go back and make...
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