Lightspeed is continuing to hire talented new colleagues with all interviewing and onboarding done remotely. All our new Lightspeeders will continue to work from home until it's safe to return to our beautiful offices. When our offices reopen, we will provide the choice to partly work from home or return full time to work in an office depending on the requirements of the specific role.
You will be the first point of contact for our newly signed B2B customers operating in the Retail and hospitality Industry. Your ability to share knowledge of our products and onboarding process will make sure the customers feel confident using our products and know how to get the most out of their relationship with Lightspeed. You will be the one responsible for creating the most valuable relationships with our customers. From the moment they sign up, until the moment they become successful users of our software. Since their success, is our success!
You will be part of our onboarding group within the Customer Success team, which is an extremely motivated, energetic and international team keen on sharing knowledge and striving to improve each day to deliver the best customer experience.
What you’ll be responsible for
- Act as the main point of contact for our customers during the onboarding process to make sure they are able to successfully set up their new software.
- Constantly work together with other departments like billing, sales, support, operations and CSMs to resolve any roadblocks our customers might experience in their journey
- Proactively engage with our new customers via phone and email to deliver the best possible customer experience
- Keep track of customer progress and activities in software tools like Salesforce and Acuity software;
- Understand our eCommerce and POS software solutions to be able to provide our customers with the right resources at the right time
- Make sure customers attend group webinars and one on one sessions with product specialists so they are properly trained on how to set up their tools
What you’ll be bringing to the team
- 0-2 years of experience working with B2B customers, preferably in a solution-sales / technology-related environment;
- Excellent spoken and written Dutch and very good English communication skills;
- Ability to thrive in a competitive environment and execute tasks within short time lines;
- Results-driven, metrics-oriented, and resourceful;
- Passion for people and technology;
- Strong organizational and multitasking skills.
Even better if you have, but not necessary
- Hospitality experience;
- Retail experience;
- Fluency in other languages.
What’s in it for you?
- Lots of autonomy, flexible work culture and possibility of remote work;
- An excellent commission plan based on your personal achievements as well as team performance;
- Exposure to modern and proven technology;
- Tons of growth opportunities;
- Amazing benefits & perks, including equity for all Lightspeeders;
- Opportunity to join a fast-paced, high-growth company;
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Lightspeed (TSX/NYSE: LSPD) powers the businesses that are the backbone of the global economy.
Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.
Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC.
We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!