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Lightspeed is seeking a full-time customer-centric, energetic and driven Billing Coordinator in our Montreal office. Reporting to the Sales Operations Manager, this people-support role is responsible for helping our growing client base focus on what matters most by taking the reins on billing and subscription inquiries. The Sales Operations team’s priority is to be a trusted partner for our client groups, including both customers and our internal teams. If you’re organized and genuinely enjoy helping others, we’re hoping to hear from you!

Primary Responsibilities

  • Resolve billing, subscription, and shipment inquiries via phone and email directly from customers and through our internal teams
  • Ensuring that SLAs related to emails, phone calls, and voicemails are continuously exceeded and that efforts are made for same-day responses
  • Collaborate with peers and other departments for specific issues impacting customers
  • Expertly navigate our CRM (Salesforce) and various backoffices and billing systems to solve problems
  • Liaise with our hardware vendors to ensure timely and accurate delivery of physical purchases
  • Diligently document and track customer issues and resolutions within CRM
  • Assess and reconcile invoices as needed
  • Validate and update customer account information
  • Assist in the coordination of hardware returns
  • Handle other duties and responsibilities as defined by management

Requirements

  • Experience in a customer-facing role
  • Remarkable communication skills
  • Stellar time-management and prioritization skills
  • Excellent written and spoken English and French
  • Recognized knack for problem solving and resourcefulness
  • Ability to manage multiple mandates under tight deadlines in high-pressure environments
  • Talented in learning quickly in technical environments

 Assets

  • Experience working in retail and/or restaurant environments
  • Practice interacting with clients over the phone
  • Degree in business or related field

What's in It for You?

In addition to the perks you see on the Careers page, you’ll get access to:

  • A beautifully renovated office space in a castle; one of the best development centers in Montreal;
  • An environment that encourages initiatives and leadership;
  • Happy hour every Friday afternoon;
  • Birthday treats every month to celebrate our employees;
  • Social events throughout the year including the legendary annual holiday party;
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Work with highly talented people who are as passionate about their craft as you are!

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Lightspeed (TSX/NYSE: LSPD) powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC.

We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!