Steed Cycles

Vancouver, BC
Located in North Vancouver, BC, Steed Cycles is a community-oriented performance bicycle shop that has been growing and improving since 1997.

When he’s not blazing trails with his championship winning racing team or volunteering his time to give bike repair seminars to high schoolers, Kim Steed, owner of North Vancouver’s Steed Cycles, manages to run a thriving community-oriented performance bicycle shop.

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In its 12 years of business, Steed Cycles has seen rapid expansion, having had to upgrade its location three times to support its growing stock and clientele, as well as trying a number of different POS solutions. Now based in a bustling 25-foot ceilinged industrial space in North Vancouver’s Hamilton neighborhood, Steed says they’ve finally found the right spot – and the right software.
“I first heard about Lightspeed from another bike shop owner who was dissatisfied with her current POS system, which happened to be the same one I was using. She’d visited an Apple Store where the staff had suggested Lightspeed. Both of us downloaded a demo version and began to see what we’d been missing.”
Lightspeed customer Steed Cycles using Lightspeed OnSite

"Both of us downloaded a demo version and began to see what we’d been missing."

With six full-time mechanics and seven salespeople, Steed has over 400 bicycles for sale at any given time and performs roughly 350 repairs per month.

Speaking about the benefits of Lightspeed in a bike shop, Steed has nothing but praise.

“My favorite Lightspeed features are the product images, the reporting module, the customer and product details, and the invoicing screen. Having images of the products is useful when selling items to customers, when items are out of stock, and when printing quotes.”

A key reason in picking Lightspeed was its reliability and stability using Apple hardware.

“I really wanted to change the store’s computer hardware to Apple — no more crashing, virus scans, or relentless re-boots!”

Product Images, Reporting Module, Customer and Product Details and Invoicing Screen are just a few of Kim's favorite Lightspeed features.

Lightspeed customer Steed Cycles employee

"I consider Lightspeed a partner in our continued success!" - Kim Steed, Steed Cycles

Steed also makes extensive use of the reporting module — creating reports about warehouse inventory, sales, and staff performance. The customer and product details, Steed says, allow him to keep close tabs on which items customers are purchasing and follow up with one click.

“My favorite invoicing feature is the ability to see margins in dollars or percentages for each item on an invoice. This allows us to make sure we are covering our costs and taking care of our best customers.”

Since starting Steed Cycles as a small bike shop at the age of 24, Steed’s enthusiasm for cycling has kept his business steadily expanding over the years. When discussing Lightspeed, his enthusiasm is contagious.

“I’m constantly telling friends with businesses, even customers about Lightspeed and our success with it as a platform!”

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