Why is Lightspeed making this change?

Lightspeed is on a mission to enable merchants to simplify, scale and ignite their businesses. With this change in our product, we’re simplifying merchant experience by embedding payments into their POS system. This change also allows Lightspeed to accelerate development of the more innovative payment and POS solutions, ultimately creating more value for our merchants.

Who can I speak with for questions about getting set up on Lightspeed Payments?

You can apply here or reach out to your Account Manager for more details.

What if I can't sign up for Lightspeed Payments within the timeframe I've been given?

If you're unable to apply for Lightspeed Payments within your notice period, you will be charged a monthly transaction fee until you switch. Please reach out to your Account Manager for more details.

What is a transaction fee?

The transaction fee represents a monthly cost that’s charged when merchants are using non-Lightspeed payment providers. You can also contact your Account Manager for more information.

I have a question about my contract and legal T&Cs, who can I reach out to?

You may contact your Account Manager if you have any questions or concerns about your contract and Lightspeed's Terms and Conditions.

How can I apply for Lightspeed Payments?

Click here to apply and follow the steps to start your application process.

I'm ineligible for Lightspeed Payments, what now?

If we have determined that we're unable to support payments for your business, for reasons determined by Lightspeed, you can continue using your current payment processor and no transaction fee will apply. If you have any questions, please reach out to your Account Manager.

I am already locked into a contract with my current payments provider, what can I do?

We offer contract buyouts and can cover termination fees if needed.** Please reach out to your Account Manager who can help you with your current contract.

What payments rate will you offer me?

Please get in touch with your Account Manager who can discuss your rates in more detail.

How will I know what my transaction fee will be?

Your transaction fee will be charged monthly. For more details about your transaction fee please reach out to your Account Manager or refer to our Service Agreement.

I'm having trouble getting Lightspeed Payments up and running, who can help?

Please reach out to your Account Manager who can assist you in setting up Lightspeed Payments.

I already have working payment terminals, will these work with Lightspeed Payments?

Terminals purchased from Lightspeed will remain compatible. Any other payment terminals will have to be replaced. To confirm if your terminal is compatible, please visit our hardware page

What if I have already submitted an application?

Thank you! To check on the status of your application visit please contact your AM and we will get your application processed as soon as possible.

When and how will I be billed / receive my bill?

Your monthly transaction fees are outlined in your subscription invoice. These fees are conveniently charged along with your existing subscriptions on your regular billing date. The transaction fee line item will display the fee amount, its GST component, and the monthly transaction volume that determines the fee. We calculate the fee based on your transaction volume from the month prior to your billing date.Your subscription invoice is sent to the Site Owner’s email address and to any users with the ‘Receive Billing Alerts’ permission on your billing date.

LIGHTSPEED POS & PAYMENTS

Enable Lightspeed Payments Today

All the tools you need to succeed in an ever-changing industry on one platform.

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Lightspeed POS & Payments

Since mid-2023, we have been rolling out our unified platform, in waves, with incredibly positive outcomes for our customers. The goal we set out last year was simple: consolidate POS and Payments into a single platform to facilitate an end-to-end experience, reduce the complexity and costs of maintaining third-party payment integrations, and pool our resources into fast-tracking innovation.

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Why switch to Lightspeed Payments?

Embedding Payments into your POS makes a remarkable difference in operations, service and management.

Faster payments

Display customer bills instantly, with no manual entry or keying errors.

Automatic reconciliation

Faster, more accurate cashing up at the end of the day on one screen.

All-in-one reporting

From total sales to COGS on one system – accessible from anywhere.

Reliable EFTPOS

Secure & compliant platform. Plus, uninterrupted service even during Wi-Fi outages.

Business funding

Quick funding access with Lightspeed Capital’s merchant cash advance.

24/7 support

One point of contact for all your support needs – POS, Payments, Hardware.

Competitive rate commitment

We understand change can be challenging and cost efficiency is a crucial factor. To ensure both quality and value when you switch to Lightspeed Payments, we’ve introduced a competitive rate pricing model.

Save on cost – pay less than your current rate

If our rate offer is lower than your current payment rate, you will benefit from paying less with our competitive pricing.

No change in cost – pay the same as your current rate

If your current payment rate is lower than ours, we will strive to match that rate to ensure no additional cost to you.

Switch to Payments with confidence

Count on expert support at every stage to ensure a smooth transition.

Free terminal replacement for each register to make your transition seamless**
Launch team standing by to help you get set up and running, with free one-to-one online consultation with a specialist
24/7 customer support – access around-the-clock customer support at no extra cost

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Next steps - enable Lightspeed Payments

Submit your Payments Application or get a custom rate. You can also contact your Account Manager or call us (+61 7 3911 1216) for more information.

Step 1: Check your Lightspeed Payments rate offer in your Back Office
Step 2: Compare your rate offer against your current provider:
Step (2.1): If the rate offer is lower than your current provider, please submit your details before the end of your notice period to enable Lightspeed Payments. Once submitted, follow the prompts to order your new payments hardware and our team of specialists will begin your Payments onboarding.
Step (2.2): If the rate offer is higher than your current provider, please reach out to your Account Manager promptly for a custom rate.

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Using Lightspeed POS without Lightspeed Payments

If you decide to use Lightspeed POS without Lightspeed Payments, a transaction fee will apply after your notice period has lapsed. This is a necessary measure that allows us to service and maintain a third-party payments integration.

Please note, this only applies if we're able to match or better your payment rate with your current Payments provider, and you still choose to continue using your current provider.

About the transaction fee

Lightspeed’s vision is to support merchants with a unified platform that offers both POS and Payments. This allows us to accelerate development and create more value for our customers with quicker payments, automatic reconciliation, all-in-one reporting, and faster funding through Lightspeed Capital. In order to achieve that, we’re applying a monthly transaction fee for customers who use Lightspeed POS without Lightspeed Payments.

Transaction fee pricing model

There are two primary reasons behind our pricing model

A transaction fee that is aligned

By implementing a tiered approach to transaction fees based on the monthly transaction volume, we can ensure that the fee is aligned closely to each of our customers' scale, complexity and success. This prevents an inadvertent higher cost per transaction for smaller merchants.

One platform and one support team

Maintaining and providing support for third-party payment processors diverts our resources from our core offering. With the unification of Lightspeed POS and Payments, we will have the ability to direct resources towards one platform and service offering.

*“Taking payments, it was just painless. The system doesn't freeze.”* - Links House Hotel

*“Lightspeed pays the next day, for businesses, that would really be a lifesaver”* - Guthega Inn

*“(Enabling Payments) was just seamless. It was just fantastic. And I haven't looked back since.”* -

Lightspeed POS & Payments

With Lightspeed Payments and POS on one platform, we’re able to re-invest resources back into the tools you already use and develop new features to service multiple areas of your business.

For your customers

Display your customer bills automatically without separately keying in the amount on the payment terminal. This means faster payments, shorter queues and no incorrect amounts for your customers.

For your employees

With 24/7 support for POS, hardware and payments, all under one roof, your employees won't have to deal with the hassle of calling third-pary payment processors and banks to resolve the same issue.

For your business

With embedded payments, you'll have a seamless and consolidated solution, enjoy faster innovation across our entire suite of products, and also be able to apply for quick business funding with Lightspeed Capital.*

Questions or concerns?

Click 'get in touch' below and let us know your details. Our team will reach out shortly.

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Frequently asked questions

*Lightspeed Capital is a merchant cash advance service provided by Lightspeed and its affiliates. Eligibility criteria, terms and fees apply.
**Terms and conditions apply