If you’ve visited a cafe or a restaurant in recent times, you’ll be no stranger to the concept of surcharges. They’re those small...
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About the Author
Graeme Alexander
Graeme Alexander is a Senior Content Specialist at Lightspeed. He has over 15 years of experience in the hospitality industry, including front of house, back of house, management, and ownership. He writes about his time spent on the front line.
More from this author
Graeme Alexander is a Senior Content Specialist at Lightspeed. He has over 15 years of experience in the hospitality industry, including front of house, back of house, management, and ownership. He writes about his time spent on the front line.
When I heard that Longshore were interested in doing an episode of Beyond The Pass, I got goosebumps.This is a fine dining restaurant,...
Not to sound like a broken record, but food waste is a big issue in Australia.It’s a very serious reality, with around 7.6 million...
Staffing your venue can be a struggle at the best of times and it can be compounded for each venue under your management, meaning more...
March can be a sneaky old month, and I don’t say that because the weather starts to change, or because the winter sports seasons...
If you’ve ever been to Bowral in the NSW Southern Highlands, you’ll know that it’s a town with a prestigious past. From its catalogue...
When the COVID lockdowns hit back in 2020, Nick and Sharifa Ghionis’ award-winning photography business ground to a halt and, like...
There’s a lot to be said for preparation.It has the ability to turn something that we think we’ve seen before into something truly...
It’s December again—mid-December, to be exact.And as the mercury rises in tandem with Mariah Carey’s/Michael Bublé’s Spotify...
We’ve all been there. You’re at a restaurant, your food has arrived at the table. You’re ravenous and ready to eat.But wait.Your...
There’s a wonderful thing which happens in hospitality, and its likelihood of happening increases with each passing second. I’m...
The Gourmet Traveller Annual Restaurant Awards are Australia’s longest-running hospitality awards and for 43 years, hospitality heavyweights...
Understanding credit card processing fees is one of the more difficult parts of being a business owner. Trying to grasp the difference...
It’s no surprise that the food industry has changed a lot over the last few years. First, COVID-19 disrupted the world and brought...
Some things feel so embedded in our society that it’s difficult to remember a time when they weren’t so ubiquitous. I’m talking...
“You might have heard of Madison D. Rosario? She’s a wheelchair racer. She’s one of our athletes, and Louise Sauvage and Kurt...
“I will never forget that night because it was the most stressful night ever.” “It was like, hell, and I remember all the Uber...
Macaroni and cheese. Lemon, lime and bitters. Hall and Oates. Some things just make sense together.Ramen restaurant and motorcycle...
We’ve all been there.You see a couple sat at the bar on a date and it is not going well. But only one party seems to have realised...
Hello wonderful people!Guess what. We’re almost done with Australia’s lopsided public holiday season!There’s only one public...
I’m not going to lie, I’m not exactly a summer person. And I know, I probably chose the wrong country to live in if I feel this...
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