The shop also sells stylish city bicycles and accessories, and runs an in-house repair shop. Fitz & Follwell is a true gem for tourists and locals alike. As you walk in the door, you have an immediate sense that you are in good hands, from the family memorabilia hanging on the walls to the friendly, personal attention of the staff. For founder, Shea Mayer and his staff, cycling, food, and enjoying the great outdoors have been developed into an art form.
Even though Shea’s business flourished, he found various back-end operations were becoming tedious. After a couple of years of keeping meticulous notes and creating fancy Excel spreadsheets complete with analytic tables, graphs, and charts, Shea was open to other options.
“A good friend of mine, who is also a local merchant, introduced me to Lightspeed. At the time, we were running just the guided tour business. Lightspeed offered more features than we needed initially – that said, I was awestruck with how easy it made it for me to process payments and sync accounting records,” commented Shea.
A single-user license was the first step to incorporating Lightspeed technology into the functioning of the store. As Fitz & Follwell expanded, the company evolved into three business units: guided tours, retail shop, and workshop. To accommodate the growing business needs, Mayer simply upgraded to a 5-user Lightspeed license. Today, Fitz & Follwell’s staff are all connected through Lightspeed running on a private MacBook network with custom access levels set for each user. With unique logins, employees have quick access to the information relevant to their specific jobs; for example, they can check reminders for important follow-ups, batch-scan inventory, invoice customers, take payments, and review sales reports.