Atelier Lou is bringing more customers in store with tools from Lightspeed
Atelier Lou is more than a jewellery store—it’s a family tradition. Owner Eric Goldberg took over from his father, selling high-quality pieces to Montrealers, in 2017. With a focus on precious metals, expert repairs and personal connection, Atelier Lou knows how much jewellery means to people.
Business type
Jewellery Store
Products used
Lightspeed Retail
Location
Montreal, Canada
Challenge
Atelier Lou has been around long enough to see how retail has changed with the advent of the internet. Organizing the store and managing repairs on top of trying to grow their presence online was overwhelming without a streamlined POS. Manager Kathleen recalls how difficult managing the store was before Lightspeed: “we quickly outgrew the custom platform. Its capabilities kept changing, but the underlying code became less efficient, so we couldn’t get a good handle on where we were.”
Solution
Using Lightspeed hasn’t just streamlined Atelier Lou’s inventory management. Taking appointments is easier as well, and Atelier Lou’s team is free to concentrate on new ways to bring customers in the door. “Every time we have a sale, Lightspeed sends a text message asking them to leave us a review. It’s a very seamless software. 95% of clients that come in tell us that they found us on Google through the review.”
“Lightspeed sends a text message asking them to leave us a review. 95% of clients that come in tell us that they found us through the review. ”
