Lightspeed helped LUC Design manage four times more inventory
Founded in 2013 by Lucy Given, LUC Design has established itself as a go-to source for interesting, iconic and well-designed homewares, furniture, art and fashion in Hobart, Tasmania. Since opening in 2013, LUC Design has gone from strength to strength, growing a large fan base across Hobart, Australia and social media.
LUC Design + Lightspeed
After moving to a new, much bigger location in 2015, LUC Design found that a dramatic increase in inventory meant that their existing manual system wouldn’t be able to keep up - that’s where Lightspeed stepped in.
At a glance
By utilising Lightspeed’s commerce platform LUC Design were empowered to deliver a customer-centric retail experience. With Lightspeed, LUC Design can now:
- Easily train and manage new staff
- Add new products with ease
- Keep track of important metrics
- Improve customer service and experience
- Save time to focus on growth
Easily train new staff
“Perfect for my business.”
After a positive recommendation from a fellow Hobart retailer, Lucy implemented Lightspeed and was impressed with all the features the system had to offer. Plus, Lightspeed was simple enough to easily onboard and train new staff to help with the setup of the new store.
“Lightspeed’s just an easy system to use. We taught ourselves how to upload products, how to look up stock, how to add customers to a sale and more.”
Add new products with ease
“Lightspeed is just an easy-to-use system.”
After moving to a new, much bigger location in 2015, LUC Design found that a dramatic increase in inventory meant that their existing manual system wouldn’t be able to keep up. However, once they Implemented Lightspeed, uploading products was a quick and simple process for the LUC team.
“When we moved store, we had boxes and boxes of our products in the new space. Our team unpacked it, put items straight onto Lightspeed, and our new store was ready to go.”
Track important business metrics
“I wish I had adopted the right technology much earlier.”
Lightspeed’s reporting tools have also been making life easier for the team at LUC Design, giving them detailed insights into all areas of the business.
“I wish I had adopted the right technology much earlier. You think small retailers need not worry about it, but it’s been invaluable to keep track of inventory, customers and reporting with Lightspeed.”
“Having up-to-date stock levels in Lightspeed has made stocktake much easier than before. It’s also helped our end-of-month reconciliations and made it so much easier working with my accountant,” explains Lucy.
Better customer experience
“We all like how quickly we can serve a customer on Lightspeed.”
LUC Design has grown steadily over the years to become a well-known homeware retail destination. Lucy and her team credit some of this success to the level of customer service that Lightspeed helps them provide.
“We all like how quickly we can serve a customer on Lightspeed,” says Lucy. “There isn’t any lag time, and payments go through EFTPOS to Lightspeed just like that. It’s also quick looking up pricing and stock levels of items.”
Focus on growth
“Lightspeed’s got all the features we need as the business continues to grow.”
One of the most important advantages of Lightspeed is that it has helped Lucy to focus on growing her business. She now regularly travels overseas for buying trips and is still able to check in on the store from any time, anywhere in Lightspeed.
“We’ve grown steadily, tracked all important metrics and made smarter decisions,” says Lucy.
“Running our store on Lightspeed has freed up my time to do things that are important, such as building our Instagram account, going overseas and buying beautiful products.”
“I chose Lightspeed based on recommendations from friends in the industry… As soon as I took up the trial, I just knew Lightspeed would be perfect for my business.”
Lucy Given, Founder, LUC Design