2022 Report: State of the Global Hospitality Industry

A global survey of over 8,000 hospitality operators and guests reveals how operations and consumer preferences have shifted in the past year.

state of the global hospitality industry report with lightspeed pos
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A survey of over 8,000 hospitality workers and customers around the world shows how challenges and trends compare between regions, what industry leaders are doing to navigate the current economy and the guest perspective on the industry.

Issues covered include:

  • How hospitality operators are adapting to the global labor shortage
  • Tactics and tools being used in the industry to help combat inflation
  • How guests plan to support restaurants in the year ahead
  • Preferences on customer-facing technology, like contactless payments