Hospitality Remodelled: Trends That Defined 2021

We’ve analysed industry trends and statistics to understand what customers really want and how technology will impact dining - so you can stay ahead of the curve and deliver exceptional experiences for your guests.

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This whitepaper studies national data to explore three key areas and identify 10 dining trends that defined hospitality in 2021 and will continue to remodel the industry for the years to come.

1) Digitisation of dining and why it’s important
2) New face of diners – have customer expectations changed forever?
3) Cutting red tape – and what that means for businesses

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Kounta is now Lightspeed

Loved by over 10,000 great venues across Australia and New Zealand and supported by the same team of passionate hospo experts, our industry's most trusted POS is now powered by Lightspeed. It's business as usual, only better.

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