Customer Experience

In the world of dining, first impressions are everything, and a well-set table plays a pivotal role in shaping those impressions.Whether...

Building customer loyalty should never go out of style, but sometimes you need to change it up. Luckily, we have a few inexpensive...

Tired of being shouted at? We’d imagine you’ve experienced this once or twice if you’ve had to deal with a difficult customer....

Podium is a tool that helps retailers get more reviews with automated SMS Google Review invitations. It’s a great tool to have when...

Bad reviews can make or break your business. Whether you like it or not, you’re going to receive a negative review at some point...

Australia, with its diverse and incredibly dynamic market, stands as a crucible for retail evolution, a melting pot where consumer...

Coles and Woolworths have hit the headlines recently, and not for the right reasons. With several parliamentary inquiries into price...

If you’ve ever been to Bowral in the NSW Southern Highlands, you’ll know that it’s a town with a prestigious past. From its catalogue...

As we enter the new year and navigate through the first few weeks of 2024, it can be challenging to predict what evolving expectations...

The interplay between customer privacy and trust has become a delicate dance. As businesses strive to enhance operations through data...

Freshwater Brewing Co. and its on-site taproom, Freshie Taproom, is a new brewery with big ambitions. With a mission to make beer and...

At this year’s Melbourne Fashion Week Australia’s leading fashion and apparel retailers will gather to discuss the future of the...

Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar...

After opening in Fitzroy, Melbourne, in 2014, Belles Hot Chicken has grown from a local favourite to a multi-venue, multi-city mainstay...

Your customers are the heart and soul of your business. And, you’ll likely want to keep them around. While it’s always important...

QR codes, it seems, are everywhere. From sports tickets to packaging, TV ads and hospitality venues, QR codes are increasingly utilised...

I distinctly recall a moment about a year ago. I was with some friends in Denver’s Cherry Creek neighbourhood, an area known for...

Here at Lightspeed, we’re all about the industry. We love everything hospitality brings to the table. We know and celebrate the diverse...

A huge amount of retail sales appear online these days. Whether you’re building an eCommerce business or a webshop to supplement...

Lightspeed and OpenTable have joined forces in Australia. By combining their powerful platforms hospitality venues are now able to...

As more businesses around the world open their doors—and as more shoppers venture back into brick and mortar stores—there’s one...