Guest Blogger

For years, it’s been clear that restaurants were primed for a disruption in payments. One need only to look to Europe, where the...

Every restaurant needs to be prepared for an emergency. To have an effective emergency plan and safety procedures you need to know...

Businesses that focus on employees outperform their competition. Employees who like where they work deliver better service to customers...

Why invest in building long term relationships with your customers?  Well, here are three reasons it’s good for your business: On...

Remember the good old days when customers walked into your store, picked the items they wanted off the shelf, and that’s all there...

“If you’re not on social media, you don’t exist!”—overheard from a millennial. Though we wouldn’t go that far, there’s...

Canada’s 150th year of confederation and Montreal’s 375th anniversary has me thinking: we have a lot to be thankful for, and in...

While profitability is often the most popular figure brought up when someone asks about a business’s health, it’s not always the...

Sipping on a beverage and taking advantage of free wifi is no longer reserved for coffee shops. Customers now expect wifi access to...

Consumers spend an average of one hour and 56 minutes each day snapping, posting, liking, tweeting, and sharing information across...

Restaurants of all sizes must continuously invent ways to stand out among the competition. And as if competitiveness is not enough...

What is kava? The most common question that I always get asked is, what exactly is kava? Not to be confused with cava, a type of Spanish...

Over recent years, the number of available customer service tools has rapidly increased. Companies can now improve their customer communication...

The dream of opening Mortar & Milk manifested years ago. From my time spent on America’s west coast, I grew an appreciation for...

The family business Back when I was younger, if you came and told me that I was going to be a fourth generation jeweller, I wouldn’t...

On September 21st, the last day of summer, it seemed appropriate that we head to September Surf Café, a little piece of California...

In May of 2003, Ronen Givon and I were out searching for a quick bite to eat. We wanted something more than the standard sandwich or...

Black Friday is one of the busiest times of the year for retailers across North America, and also marks the beginning of the holiday...

There are many guidelines and how-to guides on how to succeed in email marketing. Unfortunately, these sources don’t always provide...

When you’re running a small business, every penny counts toward the bottom line, which means every business move involves a calculated...

The winter holidays are right around the corner, and retailers have already been planning for weeks. You may have started planning...